Timed Promobar support
Contact support at hallo@inventivo.de. On business days, you will usually receive a response within two working days.
My bar does not appear
Open the affected campaign and set the time travel preview to the expected time. It directly shows whether the schedule, pause state or display rules prevent output. Then check the overview to confirm that the app embed is detected in the active theme.
How do I enable the bar in my theme?
The overview contains separate direct links and numbered instructions for the app embed on every page and the inline block at a fixed position.
Why are the times incorrect?
Every campaign is evaluated in its configured IANA time zone. Check the time zone in the campaign or change it for all campaigns under Settings.
Does the app collect visitor data?
No. Optional statistics store anonymous daily counts only. See the privacy policy for details.
What should a support request include?
Please include the shop domain, campaign name, expected time and the result shown by the time travel preview. Never send access tokens or passwords.